Returns and Exchanges

Only items purchased from Blackburndesign.com within 30 days of the date of purchase can be returned or exchanged. The item must be in restock-able condition (tags, stickers still on the product along with the original box and documentation). When making a return or exchange for items purchased on Blackburndesign.com, we will provide you with an authorized return label, as well as free shipping on the exchange and no additional re-stock fees. For items not purchased on our website, please refer back to the original place of purchase for assistance with your return or exchange.

if you have a warranty concern, please visit our warranty page for more information or to submit a claim.

All fields are required. Please provide us with your contact information below.

Name

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E-Mail

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Order Number#

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Return or Exchange?

Please provide details below.
For Exchanges, please specify the size you wish to receive. Exchanges must be for the same model.
For Returns, please indicate which item(s) are being returned for credit.

Message

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Please allow 2 business days (Monday–Friday, 9:00am–6:00pm EST) for processing from the time we receive the item(s).

You will receive a prepaid FedEx label from FedEx for your return or exchange via the provided email address once the item has been processed. Be sure to check your Spam/Junk folder for the label.

There are no restocking fees.

To ensure quick and accurate processing, please ship your item(s) using only the FedEx label(s) we provide you.

For returns, credit will be issued back to the card(s) used to purchase the item(s). Please allow 7–10 business days from the return processing date.